MOBIL TECH

TERMS AND CONDITIONS

THE FORM MUST BE COMPLETED IN FULL AND A COPY MUST BE ATTACHED TO THE GOODS RETURNED FOR REPAIR
(a copy will be sent to your email address).
To ship the goods, please fill in the delivery note with the destination:
Mobil Tech srl, Via Don Luigi Sturzo 1 – 20832 Desio (MB) – Italy

IMPORTANT: regulations for the return of goods

  • freight collect goods are not accepted
  • repairs under warranty are performed only if accompanied by a receipt of purchase, and sent within 24 months from the date shown on this receipt. If this document is missing, the date reported on the serial number will be considered
  • use the original packaging to prevent accidental damage by the carrier
  • if the original packaging is no longer available, send the goods without the dish
  • any damage caused by the carrier will be the responsibility of whoever is requesting the service, therefore make sure that the package and its contents are well packaged and protected
  • if no documentation is available, the repair shall be suspended until the documents are sent
  • if the warranty seal is broken or missing, the product will be repaired for a fee
  • a written quote will be sent for each chargeable repair, and the repair will commence only after the quote has been accepted
  • the remote control and control unit must be sent together with the outdoor unit
  • any refund relating to repairs or work under warranty must be requested and agreed upon with written authorisation from Mobil Tech
  • chargeable repairs are guaranteed for 6 months
  • if the goods sent under warranty are found to be in working order, the testing and shipping costs will be charged